Refund and Return Policy

Last updated: January 1, 2025

Thank you for purchasing a digital recipe book from Anthony's Coal Fired Pizza Recipe Collection. We value customer satisfaction and want you to be completely happy with your purchase. This Refund Policy explains our process for refunds and returns for digital products purchased on our website.

1. General Refund Policy

Because our products are digital files delivered instantly via email, they are generally non-refundable once delivered. However, we understand that exceptional circumstances may arise, and we are committed to addressing issues on a case-by-case basis. If you are not satisfied with your purchase, please contact us within 14 days of your purchase date to request a review.

2. Eligibility for Refunds

You may be eligible for a full or partial refund in the following situations:

  • Non-Delivery: You did not receive the download link or access to the digital content within 24 hours after purchase, despite a valid email address and successful payment. In such cases, we will first attempt to redeliver the product. If redelivery fails, a full refund will be issued.
  • Accidental Purchase: You made a duplicate purchase by mistake (e.g., purchased the same item twice). We will refund the duplicate order if you contact us within 14 days.
  • Technical Defects: The digital file is corrupted, unreadable, or fails to open on your device due to a fault on our side. We will provide a replacement file first; if that does not resolve the issue, a full refund will be offered.
  • Misleading Description: The product description was materially inaccurate or misleading (e.g., the product contains significantly different content than advertised). Under such circumstances, you may request a full refund.

Please note that we cannot provide refunds for the following reasons:

  • Change of mind or preference (unless we offer a satisfaction guarantee for the specific product).
  • Incompatibility with your device or software that is beyond our control (e.g., using outdated software that does not support PDF files).
  • Loss of the file after download (we can provide a re-download link instead of a refund).
  • Your failure to read the product descriptions, sample pages, or specifications before purchase.

3. Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our recipe book collections. If, after reviewing the content, you believe that the recipes do not meet the described quality or are not as represented, please contact us within 30 days of purchase. We will review your request and, at our discretion, offer a partial refund (up to 50% of the purchase price) or a full refund. This guarantee is intended to provide peace of mind while ensuring fairness to our business.

4. How to request a Refund

To initiate a refund request, please follow these steps:

  • Contact our support team via email at [email protected], using the subject line "Refund Request."
  • Include your full name, order number (found in your confirmation email), purchase date, and a detailed explanation of the issue.
  • Attach any relevant evidence (e.g., screenshots showing the error, a copy of the order confirmation email, etc.).
  • Submit your request within 14 days (or 30 days for satisfaction guarantee claims) of your original purchase date.

We will acknowledge receipt of your request within 2 business days and aim to resolve your case within 5-10 business days.

5. Refund Process and Timeline

Once your refund is approved, we will process it to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your financial institution, but it typically takes 3-10 business days after we issue the refund. We will send you a confirmation email once the refund has been processed.

6. Replacement Policy

If you experience any technical issues with your downloaded file (e.g., corruption, incomplete download, virus protection interference), we will gladly provide you with a free replacement download link. Please contact us at [email protected], and we will re-send the file within 24 hours. No refund is necessary in these cases if the file can be successfully delivered.

7. Exceptions

In certain cases, refunds may not be possible due to legal or regulatory requirements. These include, but are not limited to, purchases made through unauthorized or fraudulent transactions, or purchases that we believe were made in violation of our Terms and Conditions (such as attempts to resell the product).

8. Communication

We will communicate with you via the email address you provided during the purchase. Please ensure you check your inbox (and spam/junk folders) for updates regarding your refund request. We may request additional information to verify your identity and order details to protect against fraudulent refund claims.

9. Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or market conditions. Any updates will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted indicates your acceptance of the new policy. We encourage you to review this page frequently.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a purchase, please do not hesitate to reach out:

  • Email: [email protected] (for refunds) or [email protected] (for general support)
  • Phone: +1 (318) 495-4943
  • Mailing Address: Anthony's Coal Fired Pizza, 6069 Berniece Summit, Balistreriton, TN 52719-0457, USA

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET). We aim to respond to all inquiries within 2 business days.